Terms of Service

Last updated: 29 October 2026

These terms apply when you use www.praetorians.com.au, buy from our online shop, or order tailoring services from Praetorian Bespoke ("we", "us", "our"). By using our website or placing an order, you agree to these terms.

1. About us

Praetorian Bespoke is a tailoring studio at 3/55 Cronulla Avenue, Mermaid Beach QLD 4218. You can reach us at jay@praetorians.com.au or on 0480 593 709.

2. Online shop orders

Prices. All prices are in Australian dollars. We may change prices at any time, but changes won't affect orders you've already placed.

Placing an order. Your order is accepted when we send your order confirmation. If an item is out of stock or was listed with an obvious pricing error, we may cancel the order and give you a full refund.

Payment. Payment is taken in full at checkout through our secure payment provider. We never see or store your full card details.

Product images. We take care to show our products accurately, but colours can look slightly different depending on your screen. Leather is a natural material, so small variations in grain and tone are normal.

3. Shipping

We ship within Australia only, and shipping is free on all online orders. Delivery times depend on your location and the carrier. Once your order is delivered, you're responsible for the item.

4. Returns and refunds

Online shop items can be returned within 30 days for a full refund, with free return postage. See our Returns & Refunds policy for full details, including how refunds work for custom garments.

5. Custom tailoring orders

Orders. Your order is confirmed once you accept your quote and make payment as set out on your invoice. Every garment is made to your individual measurements and design choices.

Timeframes. Custom suits take 4–5 weeks, made-to-measure 4–6 weeks and bespoke commissions about 8 weeks from order confirmation. Alterations usually take 5–7 business days. These are estimates, and we'll keep you updated if anything changes. For an event, we recommend booking at least 6 weeks ahead (8 weeks for bespoke).

Fittings. Please attend your scheduled fittings and bring the shoes you'll wear with the garment. Missed or rescheduled fittings can push out your completion date.

Fit and body changes. We leave extra seam allowance to cover normal changes of up to about 5kg. Larger changes after you've been measured may need alterations at an additional cost.

Cloth. We work with natural fibres, so small variations in shade and texture between a swatch and the finished cloth are normal.

6. Promotions

Promotional offers and discount codes, including FIRSTSUIT and our op-shop alterations discount, can't be combined unless we say otherwise, and may be withdrawn at any time.

7. Your Australian Consumer Law rights

Our goods and services come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in these terms limits those rights.

8. Limitation of liability

To the extent permitted by law, we're not liable for any indirect or consequential loss arising from your use of our website or products. Where the law allows, our liability for goods or services that don't meet a consumer guarantee is limited to repairing, replacing or refunding them.

9. Your information

We only use the personal information you give us to process your orders, provide our services and keep in touch with you. We don't sell your information to anyone.

10. Website content

All content on this website, including text, photos and designs, belongs to Praetorian Bespoke and can't be copied or used without our permission.

11. Governing law

These terms are governed by the laws of Queensland, Australia.

12. Changes to these terms

We may update these terms from time to time. The version on this page applies to any order placed while it's displayed.

Contact us

Email: jay@praetorians.com.au
Phone: 0480 593 709
Studio: 3/55 Cronulla Avenue, Mermaid Beach QLD 4218