Returns & Refunds
Last updated: 29 October 2026
Your rights under Australian Consumer Law
Our products and garments come with guarantees that can't be excluded under the Australian Consumer Law. If something has a major problem or isn't what we agreed, you're entitled to a repair, replacement or refund. Nothing in this policy limits those rights.
Online shop items (accessories)
This section covers ready-made items bought through our online shop, such as our leather suspenders.
30-day change-of-mind returns. If you change your mind, you can return an item within 30 days of delivery for a full refund. Items must be unworn and unused, in their original condition and packaging.
Free returns. Returns within Australia are free. Email us at jay@praetorians.com.au with your order number and we'll send you a prepaid return label. You're also welcome to drop the item back to our studio at 3/55 Cronulla Avenue, Mermaid Beach.
Refunds. Once we've received and checked your return, we'll refund the full purchase price to your original payment method. Depending on your bank, it can take a few business days to appear.
Exchanges. Want a different colour? Return the original item and place a new order, or contact us and we'll help arrange the swap.
Faulty or not as described. If an item arrives damaged, faulty or isn't as described, contact us and we'll repair, replace or refund it and cover the postage, even if it's been more than 30 days.
Custom, made-to-measure and bespoke garments, and alterations
Change of mind. Because these garments are made to your individual measurements and design choices, we don't offer refunds or exchanges for change of mind once your order is confirmed. Your Australian Consumer Law rights still apply.
Fit. If something isn't right at your fitting or collection, tell us and we'll work with you to put it right.
Delays within our timeframe. Our garments take 4–8 weeks to make, depending on the service. Sometimes things outside our control, such as cloth supply, mill or courier delays, or rescheduled fittings, mean a garment isn't ready by the date you hoped for. If your garment is still completed within the 4–8 week timeframe, you're not entitled to a full refund. If you choose to cancel in that situation, we'll refund 50% of the total order amount.
How to request a return or refund
Contact us with your name, order details and the reason for your request, and we'll respond as quickly as we can.
Email: jay@praetorians.com.au
Phone: 0480 593 709
Studio: 3/55 Cronulla Avenue, Mermaid Beach QLD 4218